How do I register / create an account?

To create an account, click My Account on the top menu button, fill in the details and then click ‘Register’.

How do I sign in to My Account?

To sign in to your account, click My Account, enter your email and password into the form provided and then click ‘Sign In’.

I’ve forgotten my password, what do I do?

Click My Account, then click ‘I don’t remember my password’. Enter your email into the field and click ‘Reset Password’. We will then send you an email with a secure link to reset your password. Once you receive the email, click the link and follow the instructions. (Alternatively click here to reset your password)

How do I update my account information?

Login to your Coreprinting account for options to change your password, your email and edit any of your stored addresses.

How do I update my shipping and billing addresses?

Log into your Coreprinting account. In the ‘My Address’ section, click ‘View All My Addresses’. You will be presented with all your saved addresses. Click ‘Edit Address’ and when ready, press save.

Your address will now be saved for all future orders.

What is the difference between a Guest and Full Account?

Paying via the Guest Account means you can Checkout faster, without having to fill in all of your details. With a Guest account, you will not have all of the features listed below.

With a Full Account, you are able to view your historic orders, manage your address book and see your previously designed templates through Create Your Own. Within your account, you are also able to duplicate previous orders placed through the website, which will save you time.

How do I upgrade my Guest Account to a Full Account?

There are a couple of ways to upgrade your account –

1. Once you have completed your order using the Guest option, you will be prompted after checkout to upgrade your account.

or

2. Select the ‘My Account’ option in the top navigation and look for the green button ‘Upgrade Guest Account To A Full Account’. Once you have entered your email address, you will receive an email prompting you to fill in a few details.

Please note: Once you have upgraded, any orders placed using the Guest Checkout option will not display in the Orders section within your customer area.

How do I change my order?

To change your order, please speak with one of our sales representatives on 0844 884 5383 quoting your order number.Please note that because of our Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order,

Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

I’ve uploaded the wrong artwork what shall I do?

If you have uploaded the wrong artwork, please speak with one of our sales representatives on 0844 884 5383 quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

Can I change my order shipping address?

You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. Please speak with one of our sales representatives on 0844 884 5383.

If you have moved and want to change your delivery address for future orders, please log into your Coreprinting account. In the ‘My Address Book’ section, click ‘View All My Addresses’. You will be presented with all your saved addresses. Click ‘Edit Address’ and when ready, press save.

Your address will now be saved for all future orders.

How do I cancel my order?

To cancel your order, please speak with one of our sales representatives on 0844 884 5383 quoting your order number.Please note that because of our high-speed turnaround, orders are printed very quickly. This means we can only accept

Please note that because of our high-speed turnaround, orders are printed very quickly. This means we can only accept cancellations up to an hour after placing the order.

How do I track my order?

You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the Interlink website.

My order has not arrived. What do I do?

The first thing to do is check the courier companies website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.

If you are still unable to locate your order, please speak with one of our support representatives on 0844 884 5383 and we will be happy to help.

What if I’m not satisfied with my order?

Please call 0844 884 5383 and ask to speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please email support@coreprinting.co.uk with as much detail as possible and they will be happy to help.

Is it possible to leave feedback based on my experience ordering with Coreprinting?

Within a week of despatching your order, an email will be sent through to you with a prompt to leave feedback through the review website TrustPilot.

Alternatively, if you would prefer, you can send your feedback to info@coreprinting.co.uk.

Can I re-order a previous job?

Yes, if it is an order that you have
placed on our new website, then you can easily re-order by logging into your
account area.

If you cannot find your order in your
account, please speak with one of our team members on 0844 884 5383 and they
will be happy to help. We keep all customer orders and artwork on file for 2
years.

Please note: If you have placed an order using the Guest checkout option, you
will not have a Full Account and therefore will not have the ability to
re-order. Please upgrade your account to take full advantage of the re-ordering
feature.

I want to re-order but I can’t remember the order number. What can I do?

Don’t worry we will be able to help,
we have a sophisticated Management Information System that allows us to find
old orders with minimal details – be it the delivery postcode, your email, or
even the subject of the artwork.

What is “bleed"? Why is it important?

When graphics continue right to the edge of a sheet of paper, bleed is necessary. Why? A commercial printing press can’t print right to the edge of a sheet of paper. Instead, multiple products are printed onto a larger sheet of paper and cut down to size.

As it’s impossible to cut exactly to each design a little over print on every side is required. This is the “bleed", and any professionally printed document will require it and a corresponding safe zone.

Bleed and Safe Zone explained; How much “bleed" is required?

The printing industry standard is 3mm on each edge of a document, with 3mm safe zone inside. This means your document should have an extra 6mm in total on each side.

For example, an A4 sheet lined up with the correct bleed will be 216mm x 303mm. It will then be cut down to a finished size of 210mm x 297mm.

What is the safe zone?

The safe zone is an additional 3mm inside the cutting edge where no text or information should be put. Anything placed in this area is at risk of being cut off.

What is bleed and why is it required?

When a design continues up to the edge of the paper, bleed is required. Since most commercial printing presses are unable to print to the edge of a sheet of paper, they place multiple products upon large sheets of paper. These are then trimmed down to size and, due to the impossibility of cutting to the exact size of your design, an over print on all sides is required.

This overprint is called “bleed” and any document being printed professionally will require this, as well as a safety zone. Especially if your design runs up to the edge of the document, with the correct 3mm all around bleed edge and crop marks.

The crop or trim, marks are to show where the guillotines cut to and by following these, you will be able to see your final product. Your bleed is the area that goes beyond these marks. Please note we able to put crop marks on your design if you are not able to do so.

What is the safe zone?

The safe zone is a 5mm area situated inside the cutting edge, and you should not place text or important information here. Information within this area risks being trimmed into should these slip slightly on the guillotines.

What is “Resolution"? Why is it important?

Pixelation is one of the most common issues when choosing images for printing; pixelation is the term used when images look too blocky. This happens when the resolution isn’t high enough quality to display the image clearly.

This helpful guide will help you understand the resolution requirements for printing and what DPI & DDI mean. It also explains how to fix possible issues with several different document formats and images.

Basic Explanation of Resolution

Images formed up of dots are called raster images. Another image format is the vector, which is made from equations and will never look distorted or pixelated, no matter what the size is.

A common misconception is that an image which looks fine on a computer screen will be okay to print, but this often isn’t the case. In more technical terms, screens only display documents in 72dpi, but when they’re printed they’ll be at 300dpi. The exception to this is a high-quality vector image.

DPI stands for Dots Per Inch, and as images or graphics are made up of small groupings of dots, the greater concentration per inch means a higher resolution that is suitable for printing in large format.

When raster images are printed at increased DPI, the distortion you’ll see is called pixelation. There is no way to increase the resolution of an image. In order to improve the resolution quality, you’ll need to go back to the software used to create the image and improve the design.

How to Check Resolution

The easiest way to check resolution on a document is to view it on a computer screen at 3 to 4 times the size of the final print – (if possible). For example, when you view a .PDF, zoom in 300 or 400%, and you’ll be able to check how your document will look when it’s printed.

This check is crucial because your computer screen will display your image at 72 to 100dpi, but printed documents are displayed in 300dpi, so it’s very important to double check the resolution before confirming your artwork and sending to print.

How to Create High-Resolution Documents

The following instructions on how to create high-resolution documents can also be used to fix any issues regarding the resolution quality of a document.

When Certain Parts of a Document Are Low Resolution

In this case, the ideal course of action is to replace low-resolution images with ones that are higher resolution or vectored. Vectored or images of a much higher resolution quality suitable for printing can be sourced from various stock images websites.

Depending on the type a style of format you want to print on, you may also be able to resize your image file to reduce the effects of pixelation. Remember to double check your resolution as mentioned earlier.

You could also rebuild your image, although this is the most time consuming and involved option. That said, many images cannot be rebuilt, and redesigning them can add to the budget. The ‘last resort’ option is to just “risk it" and print your images as they are. However, we really don’t recommend this as the resulting print finish may be distorted and pixelated.

When Part of a Document is Vectored, and the Rest is Low Resolution

This issue suggests that the software used to create the image has incorrect settings, and as a result, the quality has been reduced when saving as a .JPG  or a .PDF. For example, the export settings in Adobe InDesign, Illustrator or Photoshop might be configured incorrectly, or you’ve saved to a .PDF from a Word document.

This problem can usually be resolved by changing the options when saving a .JPG or a .PDF. Make sure that the resolution options are set to a minimum 300dpi and compression options are at a maximum.

When the Whole Document is Low Resolution

There are several issues that could cause this, which in most cases relate to the software used to create the file. In order to resolve this issue, you should refer to the settings and configurations guide for the particular software you are using.

What can happen if Fonts aren’t present?

Chances are when creating your document; you have used the fonts you have on your computer. But if this document then gets opened on a computer that doesn’t have these fonts, they will be substituted. At best this can lead to the fonts being made bold, or larger or having the layout changed. 

However, the worst case can lead to the font being substituted to symbols. These issues are more likely to occur when the fonts used aren’t a common font.

How to avoid problems with Fonts?

One of the better ways to remove this issue is to either flatten or embed your fonts. This will then make them part of the document. You can also convert the fonts to Curves.

Saving as an image?

If you save your file as either a .JPEG or a .PNG, then your fonts will become part of your image. You will find that your document is harder to edit later, but it does mean that you can use your custom fonts without issue. This is the same if you convert your artwork to Curves.

Embedding?

This is commonly for PDF files and will depend on the licensing laws for the fonts you require. Most design packages will give you the option to embed your fonts. By selecting yes, your fonts will be packaged into the document and will then display correctly on other computers.

Converting to Curves?

Converting to Curves is another option for maintaining your chosen type and layout. It’s great for when you’ve used custom fonts on any project, but keep in mind that it can be difficult to edit later. This is because it turns font into shapes, instead of recognising them as letters, but it will protect your fonts and keep them as intended.

Please note:

When you order through our website, we do not check the colour setup for files you submit. All colours are automatically converted to CMYK. In certain cases, this may cause noticeable colour variation.

Colour Gamat difference

RGB graphics are formed from Red, Green and Blue while CMYK is made up of Cyan, Magenta, Yellow and Black.

CMYK colours are subtractive meaning the starting canvas is white, and colours are added to block out parts of the spectrum RGB colours are additive meaning that the starting point is a black canvas (i.e. a computer screen) and colours are added to create the final image.

Why do print files need to be CMYK??

Since the RGB spectrum is broader than the CMYK spectrum, there are many RGB colours that cannot be recreated as CMYK. This becomes more noticeable when using bright, fluorescent colours such as green, yellow or orange. Therefore all artworks should be designed with this in mind, as all commercial printers print in CMYK colours in order to get the best results.

Converting RGB files to CMYK and re-balancing colour

It is possible to readjust the colour balance when using Adobe Photoshop. This means that after converting your images to CMYK, you are able to adjust the colours back to how they originally looked. If you are using RGB images within your design, it would be best to re-adjust the colours as you go along.

Creating Files in CMYK?

It is important to make sure all design files are set up as CMYK when you start. This helps eliminate any problems with converting the files afterwards as it can be a difficult, sometimes impossible, thing to do. Certain software packages are unable to create files in CMYK, such as the Microsoft Office packages. If you supply artwork in this format, we will convert it and send you a proof before we proceed. Below are guides for the following software packages.

Adobe Photoshop, Adobe InDesign, Adobe Illustrator and Microsoft Publisher

To get a larger view, simply click on the image.

Adobe Photoshop?

Colour settings in Adobe Photoshop are determined when the document is created, the screen below shows the correct colour settings.

You can also check colour settings when a document is open by clicking on Image, then mode as shown by the screen on the right. When creating a document set to CMYK and checking when the document is open.

Adobe InDesign?

With Adobe InDesign the colours are converted when the file is exported to.PDF. Selecting pdf/x-1a:2001 preset will ensure that the document is CMYK. When exporting, select pdf/x-1a2001 preset.

Adobe Illustrator

In Adobe illustrator, the colour mode is set when the document is created. When saving as a PDF select pdf/x-1a:2001 from the ‘drop down’ presets list.

When creating the document, select CMYK colour mode.

When saving as a .PDF,select pdf/x-1a2001 preset.

Microsoft Publisher?

When the document is open click File – Info – commercial print settings – choose colour model. This will allow you to set the colour mode that you would like the document to be set up in.

From the file menu, select ‘choose colour model.’

select ‘process colours (CMYK)’

DOs and DON’Ts – Checking Your Files before sending?

Here are a couple of quick pointers to help you understand the issue and assist in checking;

DO use printed CMYK colour swatches to check
colours if unsure.

DO check proofs on using a colour calibrated
screens and monitors (if possible). Be aware that with un-calibrated screens and monitors colours.

DO print samples
using a commercial proof printer
with output profile set to Fogra39.

DO use Acrobat Pro output
preview tool to check colours when output to Fogra39.

DON’T check colours
against desktop printer samples as their profiles will generally try to emulate RGB colours as opposed to printing
the true CMYK colours.

Why is Proofing your artwork important?

The main checks that you should make when proofing artwork and content before it’s sent to print. It is
important to check all elements of the proof as Core Printing Limited cannot be held responsible for errors that are present in an approved proof.

Checking Proofs

Before Core Printing Limited can print any document, it must first be approved or “proofed” by the customer. This stage is very important to ensure that the product has the end quality and finish you’re expecting. We’ve suggested the key areas to check in the list below.

Key Areas to check:

Spelling, punctuation & grammar.

Details (Phone numbers, email addresses, dates and times)

Sizing (A6 is a lot smaller than A4)

Pictures and Logos (is the resolution quality high enough?)

Spelling

Very often a graphic designer will re-type information supplied when creating a business card or any other printed product. For this reason, all elements on the artwork file must be checked for spelling and grammar (your and you’re), this also includes phone numbers, email addresses and dates.

Details

Is all the information that you require on the proof? For example; with a business card, does it contain all of the information required e.g. email, phone number? Or with a letterhead, does it need the company number, VAT number and registered address?

Size

Is everything on the card going to print the size that you expect? A common mistake is to view a business card on the screen at 200% zoom; hence text is displayed much larger than the final product. It is worth viewing the proof at the final printed size to check that the text is all legible and easily readable.

Pictures and Logos

If you have supplied us with your own picture or logo, it is worth checking that it will print clearly. As a typical monitor/screen displays at 72dpi (dots per inch) and the commercial print is produced at 300dpi, you will have to increase the zoom to 400% to check logos and pictures. If at this level, the logo appears distorted you might want to consider supplying a higher resolution logo.

If you are happy with your proof, please approve online or send us an email to confirm that you approve the proof. We are unable to book in a job to print until we have this confirmation from you.

What is Kraft Paper?

Our kraft paper is made from 100% recycled pulp which gives it a natural, organic feel and an earthy brown tone.
There are many colours that work well
using kraft paper, but we recommend strong,
bold colours to help your design stand out.

What Colours Print Well on Kraft Paper?

All
of our printers use a 4 colour (CMYK) printing process which means white will not print on kraft paper at all. If there is white
present anywhere on your artwork, the finished print of these areas will
effectively be unprinted, and will visually be the same brown tone of the kraft paper.

We
recommend using darker colours when printing on kraft as they are less likely to be affected
by the natural colour of the kraft paper, other than black, all other colours will be slightly affected during the printing
process.

Below, we have guides for ISO A Series Paper Sizes and A Strip Paper Sizes. Please feel free to download the PDFs of our guides; these may help you identify the shape and size you see fit for your artwork and can assist when you are discussing your order with one of our sales representatives.

How can I upload my artwork?

via Upload Centre: directly after placing the order or later in your customer area.

Alternative you can send your artwork via e-mail to artwork@coreprinting.co.uk after placing the order. Please note that this e-mail address is only used for data transmission, any information concerning your order will not be taken into consideration. Should you have any further hints or additional information please contact our customer service on 0844 884 5383 or by e-mail to support@coreprinting.co.uk.

Adobe Illustrator

Customers uploading their artwork from Adobe Illustrator, please include all embedded images and convert all text to curves.

Then proceed to save as an EPS file.

Adobe Photoshop

For customers using Adobe Photoshop, please ensure the Resolution is set to 300dpi when starting your new document. 

Then save the artwork file as either .TIFF or .JPEG.

Other files not listed above must be saved either as a .EPS or .JPEG.

If you require changes to be made to your file (.JPEG / .EPS), we will require you to re-supply new artwork as either a .PSD, .PDF or AI file as we are unable to make changes to flattened images (.JPEG / .EPS / .TIFF)

Adobe Indesign

Customers using Adobe Indesign, please ensure all fonts and images used in your artwork are supplied to us in a separate folder using the “package" function under the “file" menu.

Compress the document using Stuffit or WinZip before uploading or sending your order via e-mail.

Please include a .PDF, this is for our reference to ensure that nothing is missing or positioned incorrectly on the artwork supplied.

.PDF Files

Core Printing Limited requires all artwork to be supplied as high resolution (300dpi). It is important that you prepare your .PDF file in the correct way in order to comply with commercial printing requirements.

These options must be set in order for your artwork file to be ‘print ready’ for commercial printing:

• Resolution – Choose High Resolution

• Compression Settings – For colour and greyscale this should be down sampled
to 300dpi with “auto compression" set on high

• Font Embedding – Should be set to “embed all fonts."

Colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK,
and this could affect your colours). Please Note: All Core Printing Limited
products are printed in CMYK colours.

Colour profile needs to be set to. FOGRA39 

Spot UV: Make sure to save the artwork file as one .PDF file i.e the spot UV artwork in the same as the actual artwork .PDF file.

For example; ‘Front Spot UV and Back Spot UV artwork as page 3 and 4 if you have double-sided artwork. All Spot UV areas will need to be defined in black ink and areas for no treatment will be white(blank).

The black colour used must be CMYK Black only (K100 Black) – with no grey colours, or other inks.

Microsoft Documents

Core Printing Limited cannot use the following formats for commercial printing:

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Publisher

• Microsoft Works

We have supplied a handy link below to some free, and easy-to-use software that can convert your artwork created in
any of the above files into a useable .PDF http://convert.neevia.com

It is important when supplying a .PDF from a Microsoft document, that care is taken to ensure any spot colours are created correctly in your original document to avoid any issues on the end product.

Please supply a screen shot of your Microsoft document before proceeding to convert it to .PDF format, this can be done by the following:

• PC operators – There is a “PRINT SCREEN" button on the keyboar • Mac operators – Press the “Apple" and “Shift 4" keys, then highlight the area you wish to copy. This saves a .PNG copy to your desktop.

Trimming

To ensure that your uploaded artwork complies with our trimming requirements, please provide crop marks around all your supplied artwork.

Imposition

Please ensure that you do not upload your artwork files imposed or as “printer’s pairs". Please also make sure to only send one version of your artwork file to eliminate any risk of confusion on our end.

Artwork Bleed

It is essential that there is a minimum 3mm bleed around your artwork. This is for cutting purposes. For example: A6 size would be 111mm x 154.50mm once bleeding has been incorporated.

Save your artwork as any of the above formats. Please note that there is a 2mm tolerance for cutting on all of our printed products.

Please ensure that the colour is set to CMYK not RGB.

Wirobound Brochures

For customers ordering wirobound brochure printing, please incorporate a 10mm allowance on the edge of your brochure artwork that will be wirobound. Failure to do so may lead to some of your artwork being “chopped off" and obscured by the wires.

TERMS & CONDITIONS AND GENERAL TRADING INFORMATION

1. TERMS AND CONDITIONS

These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

2.1 ACCOUNT HOLDERS

Payment shall be made in full by the end of the month following the month in which the invoice is raised unless special settlement terms have been agreed by us in writing.

2.2 NON-ACCOUNT HOLDERS

Payment is required immediately upon placing an order before any artwork is sent to print.

2.3 DISCOUNT

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

2.4 VAT

Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.

If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.

3. OVERDUE ACCOUNTS

3.1 – No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

3.2 – Core Printing Limited reserves the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

4. PASSING OF TITLE AND RISK

4.1 – The risk in the goods shall pass to you on delivery.

4.2 – All goods, delivered or not, remain our property until payment is received in full.

4.3 – Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you from any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.

5. PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.

6. QUOTATIONS AND CONTRACTS

6.1 – Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

6.2 – Quotations are only valid for 14 days after the initial quote date.

6.3 – Any price or quotations is subject to change at any point without notice, including advertised offers.

7. PRICES

Where applicable all prices quoted are subject to VAT at the current rate.

8. DELIVERY

8.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

8.2 – Core Printing Limited accepts no responsibility for deliveries being missed due to non-payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.

8.3 – International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Core Printing Limited will not be held responsible for any delay of delivery of the goods with international deliveries.

8.4 – Core Printing Limited cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.

9. QUANTITY VARIATION

We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

10. CLAIMS

10.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

10.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

10.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

10.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

10.5. – Core Printing Limited requires any printing to be returned in full before agreeing to reprint. If Core Printing Limited deem the printing to be of sufficient quality, and within tolerance, we reserve the right to return the goods and refuse a reprint or refund.

11. LIABILITY

11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

11.2 Core Printing Limited can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

11.4 Nothing in these terms and conditions shall affect the rights of a consumer.

12. REFUNDS

12.1 – We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

12.2 – Core Printing Limited will credit your account if we deem a refund should be made.

12.3 – If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

12.4 – If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

12.5 – All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

12.6 – Refunds will take 3 to 4 working days to complete once Core Printing Limited has agreed to refund. This cannot be completed any faster.

12.7 – CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.

13. SAMPLES

Sample packs will be submitted for approval and will be subject to one per UK address.

14. QUANTITY CHANGES TO ORDERS

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

15. ARTWORK AND PRINTING

15.1 – The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Core Printing Limited pursuant to or in implementation of any contract with the customer shall belong to Core Printing Limited. Core Printing Limited agrees that unless the customer becomes in default of any obligation to make any payment to Core Printing Limited, it will not reproduce any such items for any competitor in business of the customer.

15.2 – All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.

15.3 – All orders are completed solely on the basis of the Artwork and information provided to Core Printing Limited by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.

15.4 – We charge £300.00 for our logo design service for the first 4 proofs. We then charge £75.00 an hour for any change thereafter.

15.5 – Once your design project is initiated and any preliminary artwork has been created by Core Printing Limited, all retainer payments made by you become non-refundable.

15.6 – Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.

15.7 – For all orders (including online), we only quote for one design per kind, any additional are chargeable.

15.8 – For 30-day account holders, we will print the order before payment has been made, unless otherwise specified by Core Printing.

15.9 – Please note that all images, text and logos are the intellectual property of Core Printing Limited and are not to be used without our written permission.

16. PROOFS

16.1 – Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Core Printing Limited will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.

16.2 – Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.

16.3 – If whilst performing a standard or advanced (proofing) check, Core Printing Limited discovers that the Artwork provided by the customer is defective or incorrect, Core Printing Limited will notify the customer. It is the customer’s responsibility to either provide the corrected artwork or give permission for Core Printing Limited to the make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.

16.4 – Please check proofs thoroughly, and once passed, all proofs are deemed correct and ready to go to print and the responsibility then passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email.

16.5 – Final proofs must be signed off by the customer in writing, and the sign off email must be received by Core Printing Limited before 6pm on the day that the proof was sent, in order to receive the prints for the agreed deadline.

17. ON HOLD

17.1 – If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.

17.2 – We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.

18. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

19. MISCELLANEOUS

The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

Reviews placed through our Social Media channels and Trustpilot account may be used across the Core Printing Limited website.

20. COMPLAINTS

Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Core Printing Limited deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.

21. RESELLER

21.1 – Reseller acknowledges and agrees that Core Printing Limited own the copyright in such materials and reserves all copyright therein.

21.2 – Core Printing Limited reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.

21.3 – Reseller may use these materials to market and promote the products under the terms and conditions of this agreement. These materials shall not be reproduced, modified, distributed or otherwise used in whole or in part in any manner without the prior written consent of Core Printing Limited. Reseller must be able to provide evidence if requested the use of Core Printing Limited services within no more than four months either side of the date of download.

21.4 – Reseller may not use these materials to market and promote services that differ from those provided by Core Printing Limited.

21.5 – Subject to the terms and conditions of this agreement, Core Printing Limited hereby grants Reseller and its authorised users a license to the products as set forth in the terms and conditions; provided that Reseller’s license shall apply only to its internal use in production in Reseller’s support centre and for demonstration of the product’s to prospective users and not for any other purpose, including providing managed services.

21.6 – Product images may not be linked to or appear on web pages or other media containing inappropriate material such as but not limited to, material that is obscene including (child pornography), sexually explicit, defamatory, libellous, threatening, abusive, hateful, excessively violent, racially offensive or that Core Printing Limited otherwise deems harmful or offensive.

21.7 – By using these images, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to download and use these images.

21.8 – Upon termination of this agreement and as directed by Core Printing Limited, Reseller shall: remove all copies of the above materials provided by Core Printed Limited and provide evidence to confirm.

About Us and this Privacy Policy

The website at www.coreprinting.co.uk is owned and operated by Core Printing Limited. We are registered in England under company number 10489359 and our registered office is at Core Printing, Kemp House 152 – 160 City Road, London, EC1V 2NX. For the purposes of the Data Protection Act 1998, we are the data controller. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA243771.

This privacy policy has been prepared to meet the requirements of the UK’s Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003. It intended to help you understand our practices relating to the collection, protection, disclosure and use of any personal data that you provide to us, or that we collect from you, whilst you visit our site. By “personal data", we mean any information about you that could be used to help identify you. Nothing in this privacy policy limits your legal rights in relation to your personal data.

By providing your personal data to us, you agree that we may collect and use the personal data you provide in the ways described in this privacy policy. Please read each of the following sections carefully to understand our views and practices. If you do not agree with the terms of this privacy policy, please do not provide any personal data to us.

Please note that we may need to update this privacy policy from time to time to reflect changes in our practices and the law. We recommend that you check this page regularly to ensure that you have read the most recent version and that you are happy with any changes.

Information We Collect

We may collect and process the following personal data about you:

i.        Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

ii.      Information provided voluntarily by you. For example, when you create an account or make a purchase, you may provide your name, address, email address, telephone number and company name.

iii.     Information that you provide when you communicate with us by any means, including when you engage in a “Live Chat" on our site, respond to our marketing communications, enter our competitions, complete our voluntary surveys or report a problem with our site.

iv.     Your email address when you subscribe to receive information about Core Printing news, offers and competitions.

Use of Cookies

Our site uses cookies to distinguish you from other visitors. This helps us to provide you with a more personalised experience when you browse the site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please take a look at our Cookie policy.

Use of Your Information

We use the information that we collect from you for one or more of the following purposes:

i.        To provide the products and services you order from us and to carry out our obligations and exercise our rights arising from those orders.

ii.      To provide information to you that you request from us relating to our products or services.

iii.     To inform you of any changes to our site and/or our products and services.

iv.     To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

v.       To ensure that content from our site is presented in the most effective manner for you and for your computer.

vi.     To provide you with information about products and services we offer that we feel may interest you by post, telephone, email and/or SMS. We will send that information by electronic mail (including email and/or SMS) only if: (i) you have consented to this, for example by opting in at the time you create an account, place an order or complete the email subscription form on our site; or (ii) the information is about our products and services similar to those which were the subject of a previous sale or negotiation of a sale to you and you have not opted out of receiving such marketing messages; or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your personal data in this way, please let us know using our contact details at the end of this privacy policy.

vii.    If you have a Facebook account, we may provide you with information about our products and services through Facebook, using Facebook’s “Custom Audience" feature. This feature allows us to ensure that you are receiving advertising from us that is most appropriate to you. To do this, we send your email address to Facebook in “hashed" form, which means we convert it into a string of numbers that cannot be reversed to reveal your email address. When Facebook receives the hashed data, it matches it against its own list of hashed data and if it has a hash which corresponds to your email address it will present our advertisement to you. Learn more about Custom Audiences at https://en-gb.facebook.com/business/help/341425252616329. If you do not wish to receive information about our products and services through Facebook, you can opt out at any time by contacting us using our details at the end of this privacy policy.

Storing Your Personal Data

We will only retain and use your personal information for as long as we need it for the purposes set out in this privacy policy or as otherwise required by law.

All information you provide to us is stored on our secure servers. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically and therefore sending such information is entirely at your own risk.

The information that we collect from you may be transferred to a destination outside the European Economic Area (“EEA“), where it will be stored by us or by one of our suppliers. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such suppliers and staff may be engaged in, among other things, the provision of support services. We will take reasonable steps to ensure adequate security for any of your information transferred outside the EEA, but please be aware that destinations outside the EEA to which your information may be transferred may have data protection laws which do not offer the same level of protection for your information as those in force in the EEA. By using our site and submitting your information to us, you agree to the transfer, storing and processing of such information outside the EEA as set out in this privacy policy. By using the website and submitting your personal information, you agree to this transfer, storing or processing of such personal information outside the EEA as set out in this privacy policy.

Payments on our website

All payments on our site are processed by PayPal or Stripe. When you make a payment on our site, you are providing your payment details to the relevant third-party payment processor, and not to us. We do not receive and therefore do not store any of your payment details when you make an online payment. PayPal and Stripe process your payment details for the purpose of processing your online payment for our products and services. PayPal’s privacy policy can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full. Stripe’s privacy policy can be found here: https://stripe.com/gb/privacy.

Disclosing Your Information

We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (“Group“).

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

i.        We may disclose your personal data to our sub-contractors and other suppliers and service providers who we engage to assist with our administrative or business functions and to deal with any other matters in connection with our site, our products and services and any agreements we enter into with you.

ii.      We may disclose your personal data to credit reference agencies for the purpose of assessing your creditworthiness where this is a condition of us entering into an agreement with you.

iii.     We may disclose your personal data to analytics and search engine providers that assist us in the improvement and optimisation of our site.

iv.     We may disclose your personal data to advertisers and advertising networks that require anonymised data to select and serve relevant adverts to you and others. We may provide them with aggregate information about our users (for example, we may inform them that 100 women aged 18-30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men in a particular location). We may make use of the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

v.       In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer.

vi.     If Core Printing Limited or any member of the Group, or substantially all of its or their assets, are acquired by a third party, in which case personal data held by it about its or their customers may be one of the transferred assets.

vii.    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Core Printing Limited or any member of the Group or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Links

This privacy policy only covers this site. On occasion, we include links to third parties on our site. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy and consider their reputation before sending them any personal data.

Opting Out of Marketing

You have the right to ask us not to process your personal data for marketing purposes. If you would like to do so, just let us know using our contact details at the end of this privacy policy. However, if you exercise your right to opt-out of receiving marketing messages from us, please be aware that you may continue to receive certain non-marketing communications from us. For example, we may still need to contact you about important changes to our products, services or site that affect you or about any agreements we may have entered into with you.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any personal data that we hold relating to you. Please note that we reserve the right to charge a fee of GBP 10.00 to cover costs incurred by us in providing you with the information. If you would like a copy of this information, please write to us at the address below.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this privacy policy. Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us by email at support@coreprinting.co.uk or by post to Core Printing, Kemp House 152 – 160 City Road, London, EC1V 2NX.

What Are Cookies And Why Do We Use Them?

Cookies consist of small text files that are sent by a website to a web browser; they contain data and information that is transferred to your computer’s hard drive. This allows a specific website to identify and track a specific web browser.

Cookies have a range of functions, one of which is to enable a website to recognise a device each time it visits, so whether it’s a smartphone, tablet or laptop, the website will remember the user’s preferences and recommend content and products.

Cookies can also retain more personal information such as login details, but the majority of the time they’re used to track and identify the used device rather than the user themselves.

At Core Printing Limited we use cookies because they enable us to distinguish you from other users of our website. This helps us to provide you with a more personalised user experience on your end from the moment you click into our website. Cookies also enable us to tweak and improve your overall browsing experience of our website. By continuing to browse and use our website, you are agreeing to our use of cookies.

There are different types of cookies, some of which are more essential than others to the effective operation of a website, especially one that offers a large variety of products in a large range of variations.

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website such as your account profile.

• Analytical/performance cookies. These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Analytical/performance cookies. These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website, enabling us to personalise our content for you, greet you by name and remember your preferences.

• Functionality cookies. These are used to recognise you when you return to our website, enabling us to personalise our content for you, greet you by name and remember your preferences.• Targeting cookies. These cookies record your visits to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information (in anonymised form) with third parties for this purpose.

• Targeting cookies. These cookies record your visits to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information (in anonymised form) with third parties for this purpose.What about third-party cookies?

What about third-party cookies?

Third parties, including, for example, advertising networks and providers of external services like web traffic analysis services, also use cookies. These cookies are likely to be analytical/performance cookies or targeting cookies. They are used, for example, to track how many users have seen a particular ad and to ensure that you see ads that are relevant to you.

These cookies are placed by the relevant third party, and we have no control over these cookies other than allowing them to be served. See the table above for more specific information about some of the third party cookies which are used on our website.

Can I refuse or opt out of cookies?

Most browsers automatically accept cookies, but you can usually change your browser settings to limit or prevent cookies. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

If you set your browser not to accept cookies, it may result in certain sections of our website not working properly and certain personalised services not being provided to users of your computer. More information on cookies and how we process data collected by them can be found in our Privacy Policy.

More information about cookies generally can be found at: http://www.allaboutcookies.org/.

You can find out how to opt out of being tracked by Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout.

Environmental Responsibility  

The way we treat and view the environment impacts heavily on the way we live and work, therefore we feel it’s important that everyone has the opportunity to share the responsibility of sustaining our environment.

At Corerprinting we have gone to great lengths to source and offer products to our customers that meet their environmentally conscious needs, this brief introduction illustrates the controls we have put in place to ensure our products and the work carried out on by us has minimal impact on the environment.

Paper

There are no cost effective 100% recycled coated papers available on the market at this time. However, the coated gloss and silk paper we use and endorse have a recycled paper content of 55%. We use 100% Recycled Paper for our offset and 55 silk for our coated range of flyers, business cards, leaflets and posters.

Inks

We have not just adapted this ink technology to our business cards and flyers, we are producing all of our printed products using these inks. We print with eco inks only and these inks use vegetable oil instead of mineral oil. Such inks have been available for some time, but now the inks have been developed so well it doesn’t compromise the quality of your work.