- My account & Orders
- White Label
- Artwork Guidelines
- Shipping & Delivery
- Payments & Billing
- Policies & Other Info.
How do I register / create an account?
How do I change my order?
Can I re-order a previous job?
Yes, if it is an order that you have
placed on our new website, then you can easily re-order by logging into your
If you cannot find your order in your
account, please speak with one of our team members on 0844 884 5383 and they
will be happy to help. We keep all customer orders and artwork on file for 2
Please note: If you have placed an order using the Guest checkout option, you
will not have a Full Account and therefore will not have the ability to
re-order. Please upgrade your account to take full advantage of the re-ordering
I want to re-order but I can’t remember the order number. What can I do?
Don’t worry we will be able to help,
we have a sophisticated Management Information System that allows us to find
old orders with minimal details – be it the delivery postcode, your email, or
even the subject of the artwork.
All our packaging is ‘White Label’ as standard
At Core Printing, we realise that remaining confidential is crucial and key to the success of any trade print reseller business, so we keep it discreet for you by sending out every processed print order in unbranded ‘white label’ packaging.
What is “bleed"? Why is it important?
When graphics continue right to the edge of a sheet of paper, bleed is necessary. Why? A commercial printing press can’t print right to the edge of a sheet of paper. Instead, multiple products are printed onto a larger sheet of paper and cut down to size.
As it’s impossible to cut exactly to each design a little over print on every side is required. This is the “bleed", and any professionally printed document will require it and a corresponding safe zone.
Bleed and Safe Zone explained; How much “bleed" is required?
The printing industry standard is 3mm on each edge of a document, with 3mm safe zone inside. This means your document should have an extra 6mm in total on each side.
For example, an A4 sheet lined up with the correct bleed will be 216mm x 303mm. It will then be cut down to a finished size of 210mm x 297mm.
What is the safe zone?
The safe zone is an additional 3mm inside the cutting edge where no text or information should be put. Anything placed in this area is at risk of being cut off.
What is bleed and why is it required?
When a design continues up to the edge of the paper, bleed is required. Since most commercial printing presses are unable to print to the edge of a sheet of paper, they place multiple products upon large sheets of paper. These are then trimmed down to size and, due to the impossibility of cutting to the exact size of your design, an over print on all sides is required.
This overprint is called “bleed” and any document being printed professionally will require this, as well as a safety zone. Especially if your design runs up to the edge of the document, with the correct 3mm all around bleed edge and crop marks.
The crop or trim, marks are to show where the guillotines cut to and by following these, you will be able to see your final product. Your bleed is the area that goes beyond these marks. Please note we able to put crop marks on your design if you are not able to do so.
What is the safe zone?
The safe zone is a 5mm area situated inside the cutting edge, and you should not place text or important information here. Information within this area risks being trimmed into should these slip slightly on the guillotines.
What is “Resolution"? Why is it important?
Pixelation is one of the most common issues when choosing images for printing; pixelation is the term used when images look too blocky. This happens when the resolution isn’t high enough quality to display the image clearly.
This helpful guide will help you understand the resolution requirements for printing and what DPI & DDI mean. It also explains how to fix possible issues with several different document formats and images.
Basic Explanation of Resolution
Images formed up of dots are called raster images. Another image format is the vector, which is made from equations and will never look distorted or pixelated, no matter what the size is.
A common misconception is that an image which looks fine on a computer screen will be okay to print, but this often isn’t the case. In more technical terms, screens only display documents in 72dpi, but when they’re printed they’ll be at 300dpi. The exception to this is a high-quality vector image.
DPI stands for Dots Per Inch, and as images or graphics are made up of small groupings of dots, the greater concentration per inch means a higher resolution that is suitable for printing in large format.
When raster images are printed at increased DPI, the distortion you’ll see is called pixelation. There is no way to increase the resolution of an image. In order to improve the resolution quality, you’ll need to go back to the software used to create the image and improve the design.
How to Check Resolution
The easiest way to check resolution on a document is to view it on a computer screen at 3 to 4 times the size of the final print – (if possible). For example, when you view a .PDF, zoom in 300 or 400%, and you’ll be able to check how your document will look when it’s printed.
This check is crucial because your computer screen will display your image at 72 to 100dpi, but printed documents are displayed in 300dpi, so it’s very important to double check the resolution before confirming your artwork and sending to print.
How to Create High-Resolution Documents
The following instructions on how to create high-resolution documents can also be used to fix any issues regarding the resolution quality of a document.
When Certain Parts of a Document Are Low Resolution
In this case, the ideal course of action is to replace low-resolution images with ones that are higher resolution or vectored. Vectored or images of a much higher resolution quality suitable for printing can be sourced from various stock images websites.
Depending on the type a style of format you want to print on, you may also be able to resize your image file to reduce the effects of pixelation. Remember to double check your resolution as mentioned earlier.
You could also rebuild your image, although this is the most time consuming and involved option. That said, many images cannot be rebuilt, and redesigning them can add to the budget. The ‘last resort’ option is to just “risk it" and print your images as they are. However, we really don’t recommend this as the resulting print finish may be distorted and pixelated.
When Part of a Document is Vectored, and the Rest is Low Resolution
This issue suggests that the software used to create the image has incorrect settings, and as a result, the quality has been reduced when saving as a .JPG or a .PDF. For example, the export settings in Adobe InDesign, Illustrator or Photoshop might be configured incorrectly, or you’ve saved to a .PDF from a Word document.
This problem can usually be resolved by changing the options when saving a .JPG or a .PDF. Make sure that the resolution options are set to a minimum 300dpi and compression options are at a maximum.
When the Whole Document is Low Resolution
There are several issues that could cause this, which in most cases relate to the software used to create the file. In order to resolve this issue, you should refer to the settings and configurations guide for the particular software you are using.
What can happen if Fonts aren’t present?
Chances are when creating your document; you have used the fonts you have on your computer. But if this document then gets opened on a computer that doesn’t have these fonts, they will be substituted. At best this can lead to the fonts being made bold, or larger or having the layout changed.
However, the worst case can lead to the font being substituted to symbols. These issues are more likely to occur when the fonts used aren’t a common font.
How to avoid problems with Fonts?
One of the better ways to remove this issue is to either flatten or embed your fonts. This will then make them part of the document. You can also convert the fonts to Curves.
Saving as an image?
If you save your file as either a .JPEG or a .PNG, then your fonts will become part of your image. You will find that your document is harder to edit later, but it does mean that you can use your custom fonts without issue. This is the same if you convert your artwork to Curves.
This is commonly for PDF files and will depend on the licensing laws for the fonts you require. Most design packages will give you the option to embed your fonts. By selecting yes, your fonts will be packaged into the document and will then display correctly on other computers.
Converting to Curves?
Converting to Curves is another option for maintaining your chosen type and layout. It’s great for when you’ve used custom fonts on any project, but keep in mind that it can be difficult to edit later. This is because it turns font into shapes, instead of recognising them as letters, but it will protect your fonts and keep them as intended.
When you order through our website, we do not check the colour setup for files you submit. All colours are automatically converted to CMYK. In certain cases, this may cause noticeable colour variation.
Colour Gamat difference
RGB graphics are formed from Red, Green and Blue while CMYK is made up of Cyan, Magenta, Yellow and Black.
CMYK colours are subtractive meaning the starting canvas is white, and colours are added to block out parts of the spectrum RGB colours are additive meaning that the starting point is a black canvas (i.e. a computer screen) and colours are added to create the final image.
Why do print files need to be CMYK??
Since the RGB spectrum is broader than the CMYK spectrum, there are many RGB colours that cannot be recreated as CMYK. This becomes more noticeable when using bright, fluorescent colours such as green, yellow or orange. Therefore all artworks should be designed with this in mind, as all commercial printers print in CMYK colours in order to get the best results.
Converting RGB files to CMYK and re-balancing colour
It is possible to readjust the colour balance when using Adobe Photoshop. This means that after converting your images to CMYK, you are able to adjust the colours back to how they originally looked. If you are using RGB images within your design, it would be best to re-adjust the colours as you go along.
Creating Files in CMYK?
It is important to make sure all design files are set up as CMYK when you start. This helps eliminate any problems with converting the files afterwards as it can be a difficult, sometimes impossible, thing to do. Certain software packages are unable to create files in CMYK, such as the Microsoft Office packages. If you supply artwork in this format, we will convert it and send you a proof before we proceed. Below are guides for the following software packages.
Adobe Photoshop, Adobe InDesign, Adobe Illustrator and Microsoft Publisher
To get a larger view, simply click on the image.
Colour settings in Adobe Photoshop are determined when the document is created, the screen below shows the correct colour settings.
You can also check colour settings when a document is open by clicking on Image, then mode as shown by the screen on the right. When creating a document set to CMYK and checking when the document is open.
With Adobe InDesign the colours are converted when the file is exported to.PDF. Selecting pdf/x-1a:2001 preset will ensure that the document is CMYK. When exporting, select pdf/x-1a2001 preset.
In Adobe illustrator, the colour mode is set when the document is created. When saving as a PDF select pdf/x-1a:2001 from the ‘drop down’ presets list.
When creating the document, select CMYK colour mode.
When saving as a .PDF,select pdf/x-1a2001 preset.
When the document is open click File – Info – commercial print settings – choose colour model. This will allow you to set the colour mode that you would like the document to be set up in.
From the file menu, select ‘choose colour model.’
select ‘process colours (CMYK)’
DOs and DON’Ts – Checking Your Files before sending?
Here are a couple of quick pointers to help you understand the issue and assist in checking;
DO use printed CMYK colour swatches to check
colours if unsure.
DO check proofs on using a colour calibrated
screens and monitors (if possible). Be aware that with un-calibrated screens and monitors colours.
DO print samples
using a commercial proof printer
with output profile set to Fogra39.
DO use Acrobat Pro output
preview tool to check colours when output to Fogra39.
DON’T check colours
against desktop printer samples as their profiles will generally try to emulate RGB colours as opposed to printing
the true CMYK colours.
Why is Proofing your artwork important?
The main checks that you should make when proofing artwork and content before it’s sent to print. It is
important to check all elements of the proof as Core Printing Limited cannot be held responsible for errors that are present in an approved proof.
Before Core Printing Limited can print any document, it must first be approved or “proofed” by the customer. This stage is very important to ensure that the product has the end quality and finish you’re expecting. We’ve suggested the key areas to check in the list below.
Key Areas to check:
Spelling, punctuation & grammar.
Details (Phone numbers, email addresses, dates and times)
Sizing (A6 is a lot smaller than A4)
Pictures and Logos (is the resolution quality high enough?)
Very often a graphic designer will re-type information supplied when creating a business card or any other printed product. For this reason, all elements on the artwork file must be checked for spelling and grammar (your and you’re), this also includes phone numbers, email addresses and dates.
Is all the information that you require on the proof? For example; with a business card, does it contain all of the information required e.g. email, phone number? Or with a letterhead, does it need the company number, VAT number and registered address?
Is everything on the card going to print the size that you expect? A common mistake is to view a business card on the screen at 200% zoom; hence text is displayed much larger than the final product. It is worth viewing the proof at the final printed size to check that the text is all legible and easily readable.
Pictures and Logos
If you have supplied us with your own picture or logo, it is worth checking that it will print clearly. As a typical monitor/screen displays at 72dpi (dots per inch) and the commercial print is produced at 300dpi, you will have to increase the zoom to 400% to check logos and pictures. If at this level, the logo appears distorted you might want to consider supplying a higher resolution logo.
If you are happy with your proof, please approve online or send us an email to confirm that you approve the proof. We are unable to book in a job to print until we have this confirmation from you.
What is Kraft Paper?
Our kraft paper is made from 100% recycled pulp which gives it a natural, organic feel and an earthy brown tone.
There are many colours that work well
using kraft paper, but we recommend strong,
bold colours to help your design stand out.
What Colours Print Well on Kraft Paper?
of our printers use a 4 colour (CMYK) printing process which means white will not print on kraft paper at all. If there is white
present anywhere on your artwork, the finished print of these areas will
effectively be unprinted, and will visually be the same brown tone of the kraft paper.
recommend using darker colours when printing on kraft as they are less likely to be affected
by the natural colour of the kraft paper, other than black, all other colours will be slightly affected during the printing
Below, we have guides for ISO A Series Paper Sizes and A Strip Paper Sizes. Please feel free to download the PDFs of our guides; these may help you identify the shape and size you see fit for your artwork and can assist when you are discussing your order with one of our sales representatives.
How can I upload my artwork?
via Upload Centre: directly after placing the order or later in your customer area.
Alternative you can send your artwork via e-mail to firstname.lastname@example.org after placing the order. Please note that this e-mail address is only used for data transmission, any information concerning your order will not be taken into consideration. Should you have any further hints or additional information please contact our customer service on 0844 884 5383 or by e-mail to email@example.com.
Customers uploading their artwork from Adobe Illustrator, please include all embedded images and convert all text to curves.
Then proceed to save as an EPS file.
For customers using Adobe Photoshop, please ensure the Resolution is set to 300dpi when starting your new document.
Then save the artwork file as either .TIFF or .JPEG.
Other files not listed above must be saved either as a .EPS or .JPEG.
If you require changes to be made to your file (.JPEG / .EPS), we will require you to re-supply new artwork as either a .PSD, .PDF or AI file as we are unable to make changes to flattened images (.JPEG / .EPS / .TIFF)
Customers using Adobe Indesign, please ensure all fonts and images used in your artwork are supplied to us in a separate folder using the “package" function under the “file" menu.
Compress the document using Stuffit or WinZip before uploading or sending your order via e-mail.
Please include a .PDF, this is for our reference to ensure that nothing is missing or positioned incorrectly on the artwork supplied.
Core Printing Limited requires all artwork to be supplied as high resolution (300dpi). It is important that you prepare your .PDF file in the correct way in order to comply with commercial printing requirements.
These options must be set in order for your artwork file to be ‘print ready’ for commercial printing:
• Resolution – Choose High Resolution
• Compression Settings – For colour and greyscale this should be down sampled
to 300dpi with “auto compression" set on high
• Font Embedding – Should be set to “embed all fonts."
Colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK,
and this could affect your colours). Please Note: All Core Printing Limited
products are printed in CMYK colours.
Colour profile needs to be set to. FOGRA39
Spot UV: Make sure to save the artwork file as one .PDF file i.e the spot UV artwork in the same as the actual artwork .PDF file.
For example; ‘Front Spot UV and Back Spot UV artwork as page 3 and 4 if you have double-sided artwork. All Spot UV areas will need to be defined in black ink and areas for no treatment will be white(blank).
The black colour used must be CMYK Black only (K100 Black) – with no grey colours, or other inks.
Core Printing Limited cannot use the following formats for commercial printing:
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Publisher
• Microsoft Works
We have supplied a handy link below to some free, and easy-to-use software that can convert your artwork created in
any of the above files into a useable .PDF http://convert.neevia.com
It is important when supplying a .PDF from a Microsoft document, that care is taken to ensure any spot colours are created correctly in your original document to avoid any issues on the end product.
Please supply a screen shot of your Microsoft document before proceeding to convert it to .PDF format, this can be done by the following:
• PC operators – There is a “PRINT SCREEN" button on the keyboar • Mac operators – Press the “Apple" and “Shift 4" keys, then highlight the area you wish to copy. This saves a .PNG copy to your desktop.
To ensure that your uploaded artwork complies with our trimming requirements, please provide crop marks around all your supplied artwork.
Please ensure that you do not upload your artwork files imposed or as “printer’s pairs". Please also make sure to only send one version of your artwork file to eliminate any risk of confusion on our end.
It is essential that there is a minimum 3mm bleed around your artwork. This is for cutting purposes. For example: A6 size would be 111mm x 154.50mm once bleeding has been incorporated.
Save your artwork as any of the above formats. Please note that there is a 2mm tolerance for cutting on all of our printed products.
Please ensure that the colour is set to CMYK not RGB.
For customers ordering wirobound brochure printing, please incorporate a 10mm allowance on the edge of your brochure artwork that will be wirobound. Failure to do so may lead to some of your artwork being “chopped off" and obscured by the wires.
How long does it take for production and delivery?
All online payments must be authorised before we can process any orders. Bank transfers and over the phone payment is required before 3pm on the day of the order. All payments after 3pm will be processed next working day.
We can take payment over the phone between the hours of 9am – 5pm Monday to Friday. Alternatively once an order is placed, you can click the link on your order confirmation and pay online 24 hours a day.
Failure to make payment on the day we process your order may result in a later delivery date than specified.
Please note that all international deliveries must be paid before 1:00pm.
Our online payments are serviced by SagePay for further information please visit
Debit / Credit Card Payments
You can pay via PayPal or SagePay. We accept the following cards:
Visa, Visa Debit, Electron
Maestro, American Express
Please note we will only accept credit cards up to the limit of £2,000. The alternative is a bank transfer where we will need confirmation of payment before delivery.
Quote your job reference number on bank remittance
Allow 3 working days for the funds to clear into the account before receiving delivery.
Barclays Bank PLC
Core PrintingAccount Number: xxxxxxx
Sort Code: xx-xx-xx
Please note: Failure to make prompt payment may result in your delivery being delayed.
Products like Flyers, Folded Leaflets and Brochures can be offered VAT free under certain conditions.
Flyers and Folded Leaflets
Most of Flyers and Folded Leaflets are zero rated, unless they serve the following purpose;
– as a calendar
– to obtain admission to premises
– to obtain a discount on goods or services
– as reference material, or for completion or return
– with major areas for completion (filling form)
Brochures and Booklets
Brochures are zero rated, but there are some exceptions;
books of plans or drawings for industrial, architectural, engineering, commercial or similar purposes
completed picture card and stamp albums
products that are essentially stationery items, for example, diaries and address books
Office equipment, Posters and Cards are completely standard rated. You can order your product with 0% VAT if the HMRC regulations apply. You can select VAT in the calculation in the Service section.
Please note that these are just a few examples. You can find further information directly on the HMRC website.
What VAT rate will I be charged?
The current VAT rate for standard rated printed products is 20%.
TERMS & CONDITIONS AND GENERAL TRADING INFORMATION
1. TERMS AND CONDITIONS
These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
2.1 ACCOUNT HOLDERS
Payment shall be made in full by the end of the month following the month in which the invoice is raised unless special settlement terms have been agreed by us in writing.
2.2 NON-ACCOUNT HOLDERS
Payment is required immediately upon placing an order before any artwork is sent to print.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.
3. OVERDUE ACCOUNTS
3.1 – No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 – Core Printing Limited reserves the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4. PASSING OF TITLE AND RISK
4.1 – The risk in the goods shall pass to you on delivery.
4.2 – All goods, delivered or not, remain our property until payment is received in full.
4.3 – Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you from any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
6. QUOTATIONS AND CONTRACTS
6.1 – Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
6.2 – Quotations are only valid for 14 days after the initial quote date.
6.3 – Any price or quotations is subject to change at any point without notice, including advertised offers.
Where applicable all prices quoted are subject to VAT at the current rate.
8.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2 – Core Printing Limited accepts no responsibility for deliveries being missed due to non-payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
8.3 – International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Core Printing Limited will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4 – Core Printing Limited cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
10.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5. – Core Printing Limited requires any printing to be returned in full before agreeing to reprint. If Core Printing Limited deem the printing to be of sufficient quality, and within tolerance, we reserve the right to return the goods and refuse a reprint or refund.
11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 Core Printing Limited can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
11.4 Nothing in these terms and conditions shall affect the rights of a consumer.
12.1 – We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
12.2 – Core Printing Limited will credit your account if we deem a refund should be made.
12.3 – If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
12.4 – If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5 – All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6 – Refunds will take 3 to 4 working days to complete once Core Printing Limited has agreed to refund. This cannot be completed any faster.
12.7 – CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
Sample packs will be submitted for approval and will be subject to one per UK address.
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. ARTWORK AND PRINTING
15.1 – The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Core Printing Limited pursuant to or in implementation of any contract with the customer shall belong to Core Printing Limited. Core Printing Limited agrees that unless the customer becomes in default of any obligation to make any payment to Core Printing Limited, it will not reproduce any such items for any competitor in business of the customer.
15.2 – All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.
15.3 – All orders are completed solely on the basis of the Artwork and information provided to Core Printing Limited by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
15.4 – We charge £300.00 for our logo design service for the first 4 proofs. We then charge £75.00 an hour for any change thereafter.
15.5 – Once your design project is initiated and any preliminary artwork has been created by Core Printing Limited, all retainer payments made by you become non-refundable.
15.6 – Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.
15.7 – For all orders (including online), we only quote for one design per kind, any additional are chargeable.
15.8 – For 30-day account holders, we will print the order before payment has been made, unless otherwise specified by Core Printing.
15.9 – Please note that all images, text and logos are the intellectual property of Core Printing Limited and are not to be used without our written permission.
16.1 – Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Core Printing Limited will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
16.2 – Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
16.3 – If whilst performing a standard or advanced (proofing) check, Core Printing Limited discovers that the Artwork provided by the customer is defective or incorrect, Core Printing Limited will notify the customer. It is the customer’s responsibility to either provide the corrected artwork or give permission for Core Printing Limited to the make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
16.4 – Please check proofs thoroughly, and once passed, all proofs are deemed correct and ready to go to print and the responsibility then passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email.
16.5 – Final proofs must be signed off by the customer in writing, and the sign off email must be received by Core Printing Limited before 6pm on the day that the proof was sent, in order to receive the prints for the agreed deadline.
17. ON HOLD
17.1 – If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
17.2 – We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
18. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
Reviews placed through our Social Media channels and Trustpilot account may be used across the Core Printing Limited website.
Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Core Printing Limited deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.
21.1 – Reseller acknowledges and agrees that Core Printing Limited own the copyright in such materials and reserves all copyright therein.
21.2 – Core Printing Limited reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.
21.3 – Reseller may use these materials to market and promote the products under the terms and conditions of this agreement. These materials shall not be reproduced, modified, distributed or otherwise used in whole or in part in any manner without the prior written consent of Core Printing Limited. Reseller must be able to provide evidence if requested the use of Core Printing Limited services within no more than four months either side of the date of download.
21.4 – Reseller may not use these materials to market and promote services that differ from those provided by Core Printing Limited.
21.5 – Subject to the terms and conditions of this agreement, Core Printing Limited hereby grants Reseller and its authorised users a license to the products as set forth in the terms and conditions; provided that Reseller’s license shall apply only to its internal use in production in Reseller’s support centre and for demonstration of the product’s to prospective users and not for any other purpose, including providing managed services.
21.6 – Product images may not be linked to or appear on web pages or other media containing inappropriate material such as but not limited to, material that is obscene including (child pornography), sexually explicit, defamatory, libellous, threatening, abusive, hateful, excessively violent, racially offensive or that Core Printing Limited otherwise deems harmful or offensive.
21.7 – By using these images, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to download and use these images.
21.8 – Upon termination of this agreement and as directed by Core Printing Limited, Reseller shall: remove all copies of the above materials provided by Core Printed Limited and provide evidence to confirm.
The website at www.coreprinting.co.uk is owned and operated by Core Printing Limited. We are registered in England under company number 10489359 and our registered office is at Core Printing, Kemp House 152 – 160 City Road, London, EC1V 2NX. For the purposes of the Data Protection Act 1998, we are the data controller. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA243771.
The way we treat and view the environment impacts heavily on the way we live and work, therefore we feel it’s important that everyone has the opportunity to share the responsibility of sustaining our environment.
At Corerprinting we have gone to great lengths to source and offer products to our customers that meet their environmentally conscious needs, this brief introduction illustrates the controls we have put in place to ensure our products and the work carried out on by us has minimal impact on the environment.
There are no cost effective 100% recycled coated papers available on the market at this time. However, the coated gloss and silk paper we use and endorse have a recycled paper content of 55%. We use 100% Recycled Paper for our offset and 55 silk for our coated range of flyers, business cards, leaflets and posters.
We have not just adapted this ink technology to our business cards and flyers, we are producing all of our printed products using these inks. We print with eco inks only and these inks use vegetable oil instead of mineral oil. Such inks have been available for some time, but now the inks have been developed so well it doesn’t compromise the quality of your work.